Shipping policy
At Havas Jewels, every order is carefully prepared and packaged with attention to detail.
Processing Time
Orders are typically processed and shipped within 1–3 business days.
Orders are not processed or shipped on weekends or U.S. holidays.
During product launches, holidays, or promotional events, processing times may be slightly longer.
United States Shipping
- Flat-rate shipping: US$10
- Free shipping on orders over US$150
- Total estimated delivery: 3–8 business days
All U.S. orders include a tracking number.
International Shipping
We offer tracked international shipping to the destinations listed below. Estimated delivery is 3–8 business days from order placement, including 1–3 business days for processing.
| Destination | Flat Rate | Total Estimated Delivery |
|---|---|---|
| Canada | CA$60 | 3–8 business days |
| United Kingdom | £55 | 3–8 business days |
| European Union | €65 | 3–8 business days |
| Israel | ₪180 | 3–8 business days |
| Australia | A$90 | 3–8 business days |
| Mexico | MX$1,000 | 3–8 business days |
| Colombia | COP180,000 | 3–8 business days |
Shipping rates are displayed and charged in your destination's local currency.
Delivery times are estimates, not guarantees. Customs clearance, remote destinations, holidays, and service disruptions may extend delivery. A tracking number is provided with every shipment.
International orders require a street address. We cannot deliver to international PO boxes.
Duties & Import Taxes
International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
These charges are not included in our product prices or shipping fees.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order.
Havas Jewels is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
Lost or Delayed Packages
Once an order has been shipped, delivery times are the responsibility of the carrier.
If your package appears to be lost, please contact us and we'll do our best to assist with locating your shipment.
Returns and Shipping Charges
All sales are final, subject to our Refund Policy and applicable consumer protection laws.
Original shipping charges are generally non-refundable unless required by law or expressly approved by Havas Jewels.
Prepaid return labels are not automatically provided. If a return is authorized, Havas Jewels will confirm the applicable shipping arrangements and any customer responsibility for return costs before the merchandise is sent back.
For confirmed defective, damaged, or incorrect items, Havas Jewels will cover return shipping when required by law or approved as part of the resolution.
If inspection does not confirm the reported issue, Havas Jewels will communicate its findings and discuss the available resolution options, consistent with the Refund Policy and applicable law.
Please contact support@havasjewels.com before returning any merchandise.