Refund policy

At Havas Jewels, every piece is carefully inspected before shipment. We take pride in the quality of our jewelry and want every order to arrive in excellent condition.

All Sales Are Final

At this time, all sales are final. We do not accept returns or exchanges for reasons such as:

Change of mind
Incorrect size selection (where applicable)
Personal preference

This policy does not affect any rights customers may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@havasjewels.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the issue

We may request additional photographs or a short video to help us evaluate the concern.

Each claim is reviewed individually. Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution.

Return Authorization and Inspection

Please do not return merchandise without contacting us and receiving return authorization and instructions.

If a return is necessary, we will provide instructions for safely packaging and shipping the item.

All returned merchandise is subject to inspection to assess the reported issue and the condition of the item.

If a manufacturing defect, shipping damage, or fulfillment error is confirmed, we will provide an appropriate resolution at no additional cost to the customer, as required by applicable law.

If our inspection does not identify the reported defect, we will contact you to discuss the findings and available options. A reported issue does not automatically qualify an order for a refund.

Shipping Charges and Return Costs

Original shipping charges are generally non-refundable when no defect or fulfillment error is established, except where required by law or expressly agreed by Havas Jewels.

For approved returns involving confirmed defects, shipping damage, or incorrect items, Havas Jewels will cover reasonable return-shipping costs when required or approved.

If a returned item is found to be free of the reported defect, any customer responsibility for return-shipping costs will be disclosed and agreed upon before the return is authorized, subject to applicable law.

We do not automatically provide prepaid return labels for all claims.

Condition of Returned Merchandise

Customers must package authorized returns securely to prevent damage during transit.

Jewelry should be protected against tangling, bending, scratching, and other damage.

Please include any original packaging or accessories when requested in the return instructions.

Damage arising from improper return packaging or handling may be considered when evaluating the return, to the extent permitted by applicable law.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method after the return has been received and inspected, where a return is required.

Refunds may take several business days to appear, depending on your payment provider or financial institution.

Any applicable adjustments will be communicated before the refund is finalized and handled in accordance with applicable law.