Frequently Asked Questions
Orders & Shipping
When will my order ship?
Orders are typically processed and shipped within 1–3 business days. Orders are not processed or shipped on weekends or U.S. holidays. Processing times may be slightly longer during product launches, holidays, or promotional events.
How much is U.S. shipping?
U.S. tracked shipping is a flat rate of US$10. We offer free U.S. shipping on orders over US$150.
How long does U.S. delivery take?
Estimated delivery is 3–5 business days after your order has shipped. Delivery dates are estimates and may be affected by carrier delays.
Do you ship to Canada?
Yes. Shipping to Canada is a flat rate of US$40, and we offer free shipping on orders over US$300.
Canadian customers will see prices and shipping charges converted to Canadian dollars based on Shopify’s current exchange rate.
How long does shipping to Canada take?
Estimated delivery is 6–10 business days after shipment. A tracking number is provided, although tracking visibility may become limited after a package enters Canada depending on the carrier and destination.
Are Canadian duties and import taxes included?
No. Customs duties, import taxes, brokerage fees, and other charges imposed by Canadian authorities are not included in our product prices or shipping charges. These costs, when applicable, are the customer’s responsibility.
Do you ship to Puerto Rico?
Yes. Puerto Rico is included in our U.S. shipping zone and qualifies for the same U.S. shipping rates and free-shipping threshold.
Can I change my shipping address after ordering?
Contact us as soon as possible at havasjewels1@gmail.com. We cannot guarantee that an address can be changed after an order has been placed or processed.
Please verify your shipping information carefully before submitting your order.
Returns & Order Issues
Do you accept returns or exchanges?
At this time, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or incorrect size selection where applicable.
Please review product details and measurements carefully before ordering.
What happens if my order arrives damaged or incorrect?
Contact us within 7 days of delivery at havasjewels1@gmail.com.
Include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will review the issue promptly and work with you toward an appropriate resolution.
Can I cancel my order?
Contact us as soon as possible after placing your order. Because orders may begin processing quickly, we cannot guarantee that cancellation requests can be accommodated.
Products & Jewelry Care
What materials are used in Havas Jewels pieces?
Materials vary by design. Please review the individual product description for information about each piece’s materials, finish, stones, pearls, enamel, and other details.
Will my jewelry look exactly like the photographs?
We make every effort to represent each piece accurately. Slight differences in color may occur because of lighting, photography, screen settings, and the natural variation found in certain stones, shells, pearls, or handcrafted elements.
How should I care for my jewelry?
Store your jewelry separately in a dry place and avoid unnecessary contact with perfume, lotion, cosmetics, household chemicals, salt water, and chlorine.
After wearing, gently wipe the piece with a clean, soft, dry cloth. Do not use abrasive cleaners or polishing materials unless they are appropriate for the specific piece.
Can I wear my jewelry in water?
To help preserve the finish and appearance of your jewelry, we recommend removing it before showering, swimming, exercising, or entering salt water or chlorinated water.
Do you offer gift packaging?
Each order is carefully prepared and packaged.
Contact
How can I contact Havas Jewels?
Use our Contact Us form or email us at havasjewels1@gmail.com. We typically respond within 1–2 business days, Monday through Friday.